Frequently Asked Questions
What primary services do you offer?
Mamas Secret Co. offers a range of cleaning services including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and post-construction cleaning.
Are your cleaners trained and experienced?
Yes, our cleaners are highly trained, experienced, and professional. We carefully vet and select our team members to ensure the highest standard of service for our customers.
Do I need to provide supplies?
No, you don't have to worry about that. We bring our own cleaning equipment and supplies, including eco-friendly and non-toxic products, to ensure a thorough and safe cleaning process. We do ask if you can provide a vacuum it would be great. If not don’t worry about it!
How much will your cleaning services cost?
The cost of our cleaning services depends on various factors such as the size of your space, the level of cleaning required, and the frequency of service. We provide tailored quotes based on individual needs. Please contact us for a free estimate.
Are you licensed and insured?
Yes, Mamas Secret Co. is fully licensed and insured. We carry insurance coverage for liability, property damage, and theft to provide peace of mind to our customers and our staff. Mamas Secret Co. also has all provincial and city licenses required.
Will the same cleaner be assigned for ongoing cleans?
We strive to assign the same cleaner or a dedicated team to regular cleaning services, as long as it aligns with your preferred schedule and availability. This allows for consistency and better understanding of your specific cleaning needs.
Do you offer customizable cleaning packages?
We understand that each customer's cleaning needs may vary. We offer customizable cleaning packages tailored to your specific requirements. Just let us know what you need, and we will create a package that suits you best.
How do I schedule a cleaning service?
Scheduling a cleaning service is easy. You can either call our customer service hotline, send us an email, or fill out the contact form on our website. We will promptly get in touch with you to discuss your cleaning needs and finalize the service arrangement.
What is your cancellation policy?
We understand that unforeseen circumstances may arise. If you need to cancel or reschedule your cleaning service, we kindly ask for at least 48 hours' notice. This helps us efficiently manage our schedule and accommodate other customers.
Are your cleaning products safe for children and pets?
Absolutely. At Mamas Secret Co., we prioritize the health and safety of our customers, their families, and their pets. If given notice we can use eco-friendly and non-toxic cleaning products that are safe for both children and pets.